Frequently Asked Questions
What is so special about Atticus & Charlie?
At Atticus & Charlie our mission is to find “Gifts for Music Lovers” in one place that go way beyond the ordinary. Read more about Atticus & Charlie here.
How will my order be shipped to me?
How long does Shipping take?
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer processes the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
- Shipping Options: What are the available shipping options that your business provides? This can include overnight shipping, standard shipping, air mail, international, domestic, etc. at extra cost.
If there is a problem with my order. What do I do? Please contact us at music@AtticusAndCharlie.com and we will work to correct the problem as soon as possible.
What payment methods do you accept?
We accept PayPal and all major Credit Cards.
What is your return policy?
Everything you buy at Atticus & Charlie, on sale or otherwise, is guaranteed satisfactory or your money back. You don't take chances at Atticus & Charlie ... ever.
Do I have to setup and account to shop?
You do not have to setup an account to shop. When you order you will automatically be entered into our “Rewards” program.
How Do I contact you?
Please contact us at music@AtticusAndCharlie.com.
Where are you located?
We are located in the great Northern Rockies in Deer Lodge, Montana. Our address is:
Atticus and Charlie
810 Main Street
Deer Lodge, MT 59722
It doesn’t matter what the question is.
The answer is chocolate! :)